Terms of Service


Effective Date: 02/01/2026

Welcome to www.stilogroupservices.com ("Website"). These Terms of Service ("Terms") govern your use of the Website and services provided by Stilo Professional Services & Stilo Group Services ("Company", "we", "us", or "our"). By accessing or using our Website or engaging our services, you agree to be bound by these Terms.


1. Use of the Website


You agree to use the Website only for lawful purposes and in accordance with these Terms.


You must not:


  • Use the Website in any way that violates applicable laws or regulations
  • Attempt to gain unauthorised access to any part of the Website, servers, or systems
  • Interfere with or disrupt the integrity or performance of the Website



2. Services


Stilo Professional Services Limited is a technology solutions provider offering end-to-end services including:


  • Security systems design and implementation
  • Audiovisual (AV) solutions
  • IT infrastructure design and deployment
  • Project management
  • Installation and commissioning
  • Ongoing maintenance and support


We specialise in corporate and high-risk environments and may assign a dedicated project manager (PM) to client engagements. This PM is supported by the wider organisation to ensure continuity, quality, and delivery.


We may, at our discretion, utilise qualified subcontractors or third-party specialists to deliver parts of the services. We remain responsible for overall service delivery unless otherwise agreed.


All services are provided subject to separate written agreements, statements of work (SOW), or contracts where applicable.



3. Client Responsibilities


When engaging our services, you agree to:


  • Provide accurate, complete, and timely information
  • Ensure safe and timely access to sites, systems, and personnel
  • Comply with all applicable laws and regulations, including health and safety requirements
  • Not misuse or interfere with systems installed or managed by us


Delays or additional costs arising from failure to meet these responsibilities may impact delivery timelines and pricing.



4. User Accounts


If you create an account on our Website:


  • You are responsible for maintaining confidentiality of your credentials
  • You agree to provide accurate and up-to-date information
  • You are responsible for all activity under your account


We reserve the right to suspend or terminate accounts that violate these Terms. This is not currently an available feature, but may be added in the future.



5. Fees and Payment Terms


Where applicable:


  • Fees will be defined in a formal proposal, quote, or contract
  • Payment terms are strictly between 14 or 30 days from invoice date
  • Payment terms exceeding 30 days are not accepted unless explicitly agreed in writing
  • Late payments may result in suspension of services


We reserve the right to charge interest on overdue amounts in accordance with applicable UK legislation.



6. Intellectual Property


All intellectual property on the Website remains our property or that of our licensors.


For client projects:


  • Ownership of deliverables will be defined in the applicable contract or SOW
  • We retain rights to pre-existing materials, methodologies, and know-how


You may not copy, reproduce, or distribute Website content without prior written permission.



7. Confidentiality


Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of engagement, unless required by law or agreed otherwise in writing.



8. Data Protection (GDPR)


We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


Where we process personal data on behalf of a client:


  • We act as a data processor and the client acts as the data controller, unless otherwise agreed
  • We will only process personal data in accordance with documented instructions
  • Appropriate technical and organisational measures will be implemented to protect personal data
  • We will ensure confidentiality of personnel authorised to process data


Clients are responsible for ensuring they have the legal right to share any personal data with us.



9. Health and Safety


We are committed to maintaining high standards of health and safety in all operations.


Clients must:


  • Provide a safe working environment in accordance with applicable UK health and safety laws
  • Inform us of any known risks, hazards, or site-specific safety requirements
  • Cooperate with our personnel and subcontractors on all safety matters


We reserve the right to suspend or refuse work where health and safety conditions are deemed unsafe.



10. Limitation of Liability


To the fullest extent permitted by law:


  • We shall not be liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the fees paid for the relevant services


Nothing in these Terms excludes liability for death, personal injury, fraud, or any liability that cannot be excluded under UK law.



11. Disclaimer


The Website is provided "as is" and "as available" without warranties of any kind.


While we implement industry-standard practices, we do not guarantee that systems or services will be uninterrupted, secure, or error-free.



12. Termination


We may suspend or terminate access to the Website or services:


  • For breach of these Terms
  • For non-payment
  • Where required for security, legal, or operational reasons



13. Governing Law


These Terms are governed by and construed in accordance with the laws of England and Wales.



14. Changes to These Terms


We may update these Terms from time to time. Updates will be posted on this page with a revised effective date.



15. Contact Information


For questions regarding these Terms, please contact:

legal@stilogroupservices.com



16. Service Levels (SLA)


Where agreed in writing, we may provide service level commitments for support and maintenance services. Typical service levels may include:


  • Response times based on incident severity (e.g. critical, high, medium, low)
  • Target resolution or workaround times
  • Defined support hours (e.g. business hours or 24/7 for critical systems)


Unless otherwise agreed in a separate SLA document or contract, all service levels are provided on a reasonable endeavours basis and are not guaranteed.



17. Warranty and Defect Liability


We warrant that services will be performed with reasonable care and skill in accordance with industry standards.


For installation and project work:


  • A defect liability period may be provided and will be defined in the relevant contract or SOW
  • During this period, we will remedy defects directly attributable to our workmanship at no additional cost


This warranty does not cover:


  • Misuse, tampering, or unauthorised modifications
  • Third-party equipment failures not supplied by us
  • Environmental or site-related issues outside our control


18. Change Requests and Scope Variation


Any changes to agreed scope of work must be documented and approved in writing.

We reserve the right to:


  • Adjust pricing, timelines, and resources in response to scope changes
  • Pause delivery until changes are agreed


Work performed outside of the agreed scope may be charged at our standard rates.


19. Force Majeure

We shall not be liable for failure or delay in performing our obligations where such failure results from events beyond our reasonable control, including but not limited to:


  • War, terrorism, or civil unrest
  • Natural disasters
  • Power outages or infrastructure failure
  • Supply chain disruptions


In such circumstances, we will use reasonable endeavours to resume services as soon as practicable.